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Returns Policy

Introduction

We will accept Returns on products that you have purchased from directly from BeautyWorks provided that the following conditions are met:

  1. The purchase was made within 14 days of your notice to Return.
  2. The product has not been opened or tampered with.
  3. The packaging is intact and looks as-new.

Subject to the terms and conditions specified below, we accept Returns for any of the following reasons:

  1. Change of Mind Return
  2. Not fit for purpose
  3. The product is faulty or damaged
  4. An item received was different to what was ordered
  5. The product created a skin reaction or irritation
  6. Electrical Appliance Return

Please note:

  1. Goods on which are categories as a Change of Mind Return are not available for any product that has been used more than once.
  2. For health, safety and hygiene reasons, we can only accept returns of faulty or incorrectly shipped items provided that they are returned in the container/packaging. Wigs, jewellery, make-up, nail polish, brushes, hair accessories, hair extensions, hair applicances, colours, bleaches and peroxides are non-refundable.
  3. For health, safety reasons all aerosol products are non-refundable. If the aerosol product is faulty or damaged, it can only be returned in-store.
 
How to Start a Return Application

To initiate a Return Application, please contact our friendly staff at BeautyWorks and ask for the Customer Service Team to contact you. Or simply email us at hello@beauty-works.com.au and ask for the Customer Service Team to supply you with the appropriate Returns Application form. Make sure you have your Order/Receipt Number handy so our team can validate your Return.
Returns have a review process that is generally 48 hours but some return applications may take longer and up to 10 days to be resolved. In any event, you will be contacted to communicate the progress of your request until the case is closed with an outcome that is reasonable taking in account the Consumer Laws that assist in this process.
If your return application is successful, you will be issued with your choice of a replacement product, and equivalent product that may require a payment adjustment or a digital voucher of the same value or value difference. The digital voucher is the equivalent of a BeautyWorks Gift Card and can be used in store at any BeautyWorks location or online on beautyworks.com.au. The digital voucher is valid up to 3 years from the issuing date. Upon expiry, the digital voucher will become invalid. For more information about the BeautyWorks Gift Cards and Gift Certificates, please read the policy here.

 
Change of Mind Return

Change of Mind Returns are accepted at BeautyWorks, however the buyer is responsible for the Return postage. We also offer an option of a full store credit (in the form of a digital voucher) or refund for the Returned product once returned in a resellable condition.

The Returned product needs to be unopened, unused and in its original packaging. If the Returned product is not in this condition, you will be denied a store credit/refund and the product will be returned to you with an extra shipping charge of $4.95.

Please note: Do not use or dispose of the product until you have contacted our Customer Service Team and received a response as you will not be eligible for a refund or replacement.

Please select your products carefully as we are unable to facilitate store credit/refunds for change of mind returns that have been used and are not suitable for you.

 
Faulty or Leaking/Damaged Product

If you have received a faulty or leaking/damaged product, please contact our Customer Service Team within 7 days with photos of the issue and proof that it has leaked into the packaging or shipping box. Commence your return application, your receipt and photos and a detailed description so we can resolve the issue as soon as possible.

Please note: Do not dispose of this product until you have contacted our Customer Service Team and have received a response, or you will not be eligible for a refund or replacement.
For any faulty goods we need to contact our suppliers and follow a specific Returns process, so it is possible your Return might take longer than 2 weeks. We aim to resolve the issue for you as soon as possible.

 
Incorrect or Missing Item

If you are missing an item or have received the wrong product, please take a photo of the incorrect product and a link, screenshot or order confirmation receipt of the correct product or description that you’ve ordered and send these to our Customer Service Team at hello@beauty-works.com.au within 14 days of delivery.

 
Electrical Appliance Returns

For all Hair Appliance and Electrical item Returns, we recommend that you contact the manufacturer directly for faster support as all electrical appliances are genuinely supported by the manufacturer under their comprehensive warranty.
Before returning a Hair Appliance or Electrical item, please speak to our Customer Service Team 1300 3663 81 (option 1) or email hello@beauty-works.com.au to provide you with the contact details of the appropriate brand supplier.

In general, all hair appliances and electricals will only be accepted as a return if the product has not been used and is in its original packaging.

If your hair appliance is faulty and within the warranty period, this can be returned to us for testing. If our suppliers do not deem your product faulty, it will be returned to you with an extra shipping charge of $6.95 to be paid before the product is sent back to you.

Please note: BeautyWorks is not liable to pay for returns that arrive in unacceptable condition. We take no responsibility for items when sending returns so please ensure these are sent via registered post such as Australia Post with accurate packaging.

 
Skin Reactions and Allergy Issues

If you happen to have a reaction to one of the products, discontinue the use of the product immediately and please contact our Customer Service Team with photos and a description of the issue.
Please understand, for any reactions or allergy issues, we will need to contact our suppliers and follow a specific procedure, so it is possible your Return may take longer than 2 weeks while the supplier investigates the issue. We will aim to resolve the issue as soon as possible.

Special consideration is taken in regard to Returns for an allergic reaction to the product or if the item may be faulty. These products will need to be assessed by both our Team and the Brand’s Supplier, as we need to follow a specific procedure for these types of Returns.

If you have a bad or unusual skin reaction, an unusual body reaction, difficulty in breathing or anything that is not normal after using the product, immediately call 000 Emergency and ask for an Ambulance. The 000 Emergency team is a free public service. They will ask you specific questions to help diagnose the issue and determine the best course of action.