Returns
To start a return, please email us at customer.service@beautyworks.com.au within 14 days of receiving your order. Include your order number, photos of the item, and a short description of the issue. We’ll check if your return is eligible and guide you through the next steps.
Unfortunately, online orders must be returned by post after you contact us and receive return approval and a return label. In-store purchases can be returned directly at any BeautyWorks store.
Eligible returns are items that meet our returns policy, are new, unused, in resaleable condition, and returned within 14 days of receipt.
We do not offer refunds for change of mind. Examples of change of mind include and its not limited to:
• Deciding you no longer want the product
• Finding it cheaper elsewhere
• Already owning a similar item
• Choosing the wrong product
• Choosing the wrong colour or product size
• Adding the wrong product in your cart.
In some cases we may offer a store credit if the item is unopened and in a saleable condition and returned within 14 days.
Once we receive your return, we’ll inspect it and contact you within 3–5 business days. After approval, refunds are typically processed within 24 hours of the item arriving at our warehouse.
Refunds are issued back to your original payment method. Please note that shipping fees and discounts are not refundable.
While we don’t accept exchanges, store credit may be offered on a case-by-case basis.
Contact us within 14 days of delivery with photos of the issue. We’ll assess your return and provide instructions on how to proceed.
Yes, but please stop using the product immediately and email customer.service@beautyworks.com.au with details of the reaction and how you used the product. These cases are considered individually and may take longer due to additional steps with brand partners.
Hair appliances and electrical products cannot be returned for health and safety reasons. This also includes hair brushes. Faulty items within warranty may be tested and processed with the manufacturer.
In-store returns must be within 14 days with your receipt. To qualify for a refund, items must be unused, unopened and in resaleable condition. Change of mind purchases are not refundable, but store credit or exchanges may be offered for eligible unopened items.
For health and safety reasons, we cannot accept returns for:
• Opened or used products
• Electrical appliances
• Hair Brushes
• Hair Clips
• Makeup Brushes
• Hair Dyes
• Cosmetic products
• Clearance items
• Products included in Mystery Boxes
