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Returns

How to Return at Item

1. Contact us

If you would like to return a product, please email our Customer Service Team at email hello@beautyworks.com.au
Please read our Returns Policy here.

Please ensure you send through your Order/Receipt number, photos of the product with a detailed description of the issues and reason for the return as this makes the process much easier and faster for you!

2. Fill our Returns Request form

One of our amazing customer service representatives will contact you within 48 hours to provide you with the appropriate Returns Form to complete.

3. Pack up your product and send it back to us

Once you have been given instructions, please pack your item carefully with substantial packaging inside so it can reach us without damage.

Please feel free to reuse the BeautyWorks box your order was sent in to make this easier!

Please stick your return label on to the front of your box, (if you are using your original box, please ensure the new label is covering the old one)

Finally, post your parcel and email us the tracking number.

4. What happens next?

We will get in contact with you as soon as this is received back at our warehouse,

This can take up to 7 business days for metro areas and even longer for regional and/or remote areas.

 

When will my return be processed?

We will be in contact with you via email as soon as your returned parcel is received back at our warehouse.

This can take up to 7 business days for metro areas and even longer for regional and/or remote areas.

Once your parcel is received at our warehouse, it will be processed within 24hrs of being delivered to us.

 

How will I receive my refund?

Once your returned parcel is received back at our warehouse, your product refund will be processed back through the same payment method used to place your order.

Once your refund has been processed you will receive an email confirmation of this.

Please allow up to 5 business days for the funds to reach your account.

If you do not receive these funds after the 5th business day, we would recommend contacting your payment platform.