Shipping
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose.
Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page. We pack our items in strong cardboard shippers to ensure that your product arrives to you in a satisfactory condition.
Please also note that the shipping rates for many items are weight and volume based. Note, of course there may be restrictions placed on some products and some products cannot be shipped to certain international destinations.
All orders are shipped with tracking notifications.
Your order will take 3-5 business days getting prepped and packed at our South Melbourne warehouse. Once dispatched, delivery times will vary depending on your location:
Australia Post Standard:
– Metro: 1-3 business days
– Regional: 2-5 business days
– Remote: 3-5 business days.
Australia Post Express:
Same state: 1 – 2+ business days
Interstate: 1 – 3+ business days
These are estimated timeframes and unforeseen circumstances with our delivery partners could push them back.
Please Note: Due to safety reasons, the shipping of all aerosol products can only be done via Standard Post using road transport.
Shipping to the US:
Unfortunately we are unable to ship to the US.
Christmas Shipping:
During the peak holiday period, Australia Post experience significantly higher parcel volumes nationally. Because of this, delivery timeframes may be extended and delays can occur across both Metro and Regional areas.
We recommend placing Christmas orders as early as possible to allow time for packing and shipping. Please also note that parcels are often left without signature requirements during this busy period.
You can read more about current expected carrier delivery timeframes for your area here: https://auspost.com.au/sending/christmas-sending-dates
Free Shipping
Free shipping is available within Australia to all Metro areas for orders over $100.
Australia Post defines "remote" areas by referencing the Australian Statistical Geography Standard (ASGS), which categorizes places outside of major cities into Inner Regional, Outer Regional, Remote, and Very Remote areas based on their level of remoteness. This classification system helps determine where these areas are situated relative to larger population centres and service hubs, with Remote and Very Remote areas having the least connectivity and greatest distance from major population centres.
Returned to Sender Parcels
InIf an order is returned to us due to an incorrect address, failed delivery attempts, non-collection from a pick up point or other delivery issues — once your parcel arrives back at our warehouse we will get in touch with you directly.
If you would like your order resent, we are more than happy to do so. A flat $12 fee applies to repackage and repost the parcel. Once this is paid your parcel will be redelivered.
To avoid delays or Return To Sender situations, please ensure all shipping details are correct at checkout, and keep an eye on your parcel journey using your Australia Post tracking link.