Shipping

After you place an order, we prepare and pack it at our South Melbourne warehouse within 1–2 business days. Once dispatched, delivery times vary by location:


Australia Post Standard:
• Metro: ~1–3 business days
• Regional: ~2–5 business days
• Remote: ~3–5 business days

Australia Post Express:
• Same state: ~1–2+ business days
• Interstate: ~1–3+ business days

These are estimates only. Unforeseen courier delays can affect delivery times. 

Yes. All orders are shipped with tracking notifications, so you can follow your parcel’s journey once it leaves our warehouse. Tracking notifications are sent to the email address and phone number you’ve provided while placing your order.

We offer free standard shipping to Metro areas within Australia for orders over $100. 

Australia Post defines "remote" areas by referencing the Australian Statistical Geography Standard (ASGS), which categorizes places outside of major cities into Inner Regional, Outer Regional, Remote, and Very Remote areas based on their level of remoteness. This classification system helps determine where these areas are situated relative to larger population centres and service hubs, with Remote and Very Remote areas having the least connectivity and greatest distance from major population centres. 

At this time, we cannot ship to the United States. Some items may also have shipping restrictions to certain international destinations due to safety or territory limits. 

For safety reasons, aerosol products are only shipped via Standard Post using road transport. 

Your order may have been returned to us because of the following reasons:
• Incorrect address
• Failed delivery attempts
• Parcel not collected

We will contact you once it arrives back at our warehouse. If you’d like it redelivered, a flat $12 re-delivery fee applies. 

If your order is returned to us by Australia Post due to unsuccessful delivery and remaining uncollected at your local post office, we will make reasonable attempts to contact you via email, SMS, and/or phone to arrange re-delivery or collection.

If we do not receive a response from you within a reasonable period, we will consider the parcel uncollected. In line with our store policy and the Australian Consumer Law regarding customer-initiated delivery or collection issues:

• We will email you acknowledging this, and a store credit will be issued to your BeautyWorks account for the value of the products ordered (excluding shipping costs).
• The store credit can be redeemed on any future purchase at BeautyWorks, and is valid for 12 months from the date of issue.
• No further contact attempts will be made once the store credit is applied.

During busy seasons, Australia Post may experience higher parcel volumes causing extended delivery times. We recommend ordering early and monitoring your tracking.