Online Orders

We’re unable to make changes, additions or amendments once an order has been placed.

If your order has already been processed and you’d like to return an item, please contact our Customer Care team on +61 1300 366 381, Monday to Friday, 9am–5pm AEST, or contact us if you have any questions.

Awaiting Shipment – Your order has been packed and is ready for pickup by our delivery partners.
Completed – Your order has left our warehouse and is on its way to you.

While we’re happy to process returns, shipping costs are non-refundable. Please read our Returns Policy for more information.

Please ensure your shipping address is entered correctly. BeautyWorks cannot take responsibility for parcels lost due to an incorrect address.

Please read our Shipping Policy for more information.

We do our best to keep your favourite hair and beauty essentials in stock, however some items may sell out from time to time.

If you need help locating a specific product, our Customer Care team is always happy to assist, call us on +61 1300 366 381, Monday to Friday, 9am–5pm AEST, or contact us.

Sale items, including discounted products and discontinued brands, are final sale. No exchanges or returns are available, and restocks cannot be guaranteed.

From time to time, our brands may update their formulations and ingredients. While we aim to keep our website up to date, we recommend checking the product packaging for the most current ingredient list. If you’re shopping online and would like to confirm an ingredient, our Customer Care team can help, simply contact us, Monday to Friday, 9am–5pm AEST.

Every online order comes with a little extra treat: a lucky-dip selection of samples chosen just for you. Discover new favourites, try something unexpected and enjoy a little surprise with every purchase.