Returns
To start a return, please email us at customer.service@beautyworks.com.au within 14 days of receiving your order. Include your order number, photos of the item if incorrect or faulty, and a short description of the issue. We’ll check if your return is eligible against our return policy and guide you through the next steps.
Unfortunately, online orders must be returned by post after you contact customer service and receive return approval and a return label. In-store purchases can be returned directly at any BeautyWorks store, within 14 days of purchase and with proof of purchase provided they meet the criteria.
Returns that are approved as eligible by our customer service team that meet our returns policy, and are in new, unused, resaleable condition, and returned within 14 days with proof of purchase.
We do not offer refunds for Change of Mind. Examples of change of mind include but are not limited to:
• Deciding you no longer want the product, impulsive or regretful purchase
• Finding it cheaper elsewhere
• Already owning a similar item
• Choosing the wrong product
• Choosing the wrong colour or product size
• Adding the wrong product in your cart
In some cases, the customer service team may approve a store credit if the item is unopened and in a saleable condition and returned within 14 days with proof of purchase.
If you made a mistake with your product selection online and incorrectly selected an item/s and realise after the order is placed, if possible in the timeframe you reach out to customer service we will cancel the order for you before it is shipped and issue a store credit to your BeautyWorks account.
We do not process refunds for Change of Mind. If you reach out after the order has already been shipped, customer service may approve a return label, and a store credit may be applied once received back to our warehouse and assessed to be in new, unused resalable condition.
Once we receive your return or faulty item/incorrectly shipped product back to our warehouse, we’ll inspect it and contact you within 3–5 business days. After approval, refunds are typically processed immediately upon customer service contacting you. Replacement products will take 1-5 business days to be packed, shipped and delivered depending on your location.
Refunds are issued back to your original payment method - if the card does not match the original purchase, then the refund cannot be processed on the card. If paying through AfterPay or PayPal the refund will be returned to your account with these providers. Please note that shipping fees and discounts are not refundable.
If an item is still visibly sealed, we may offer an exchange within 14 days of purchase, provided it is in new, unused and resaleable condition. While we don’t accept exchanges for used items unless the item is physically assessed to be faulty, store credit may be approved by customer service and offered on a case-by-case basis.
Contact us within 14 days of delivery with photos of the issue. We’ll assess your return and provide instructions on how to proceed.
Please stop using the product immediately and email customer.service@beautyworks.com.au with details of the reaction, photos are preferred and details on how you used the product. These cases are considered individually, and may take longer to process due to additional steps with brand partners.
Please note: the product must be returned to store if purchased in store. If purchased online, you will be required to return the item first via a return label issued to your email by customer service before next steps will take place.
Hair hot tools and electrical products cannot be returned for health and safety reasons. This also includes hair brushes. Faulty items within warranty may be tested and processed with the manufacturer.
In-store faulty returns must be within 14 days with your receipt. Change of mind purchases are not refundable, but store credit or exchanges may be offered for eligible new, unused and unopened items.
Any online purchase returns that have been approved for a refund by customer service must be returned with all bundle items included, as well as any orders containing FREE Gift With Purchase additional items. All gifts and extras must also be returned as they were only acquired by placing the order.
If there is an issue with your Bundle and we shipped an incorrect item, we will only ask you return the incorrect item so we can ship out the replacement.
For health and safety reasons, we cannot accept returns for:
• Opened or used products
• Electrical hot tools
• Hair Brushes
• Hair Clips & Headbands
• Hair Turbans/Shower caps & Heatless Curler Sets
• Hair Dyes & Developers
• Cosmetic products
• Clearance items
• Products included in Mystery Boxes
