How to Return at Item
1. Please read our Returns Policy
In many instances, you will not be able to return the item because it has been opened or used or time has passed since you purchased it. The details of our Returns Policy is include in the attached link > Returns Policy.
2. Contact us
If you would like to return a product, you must first contact our Customer Service Team at email hello@beautyworks.com.au and advise us why you want to return an item to us.
Please ensure you send through your Order/Receipt number, photos of the product with a detailed description of the issues and reason for the return as this makes the process much easier and faster for you!
3. Fill out a Returns Request form
You will need to describe why you want to return a product to us. This must be based on the Returns Policy guidelines. One of our amazing customer service representatives will contact you within 24 to 48 hours will respond to your request. If there is a possibility of a claim, they will send you an appropriate Returns Form to complete.
4. Pack up your product and send it back to us
Once you have these given instructions, please pack your item carefully with substantial packaging inside so it can reach us without damage.
Please feel free to reuse the BeautyWorks box your order was sent in to make this easier!
Please sticker the Return Label on to the front of your box, (if you are using your original box, please ensure the new label is covering the old one)
Finally, post your parcel at any Australia Post Offices and email us the tracking number.
5. What happens next?
When we receive your package, we will check to verify if your claim has merit to be returned. We will get in contact with you as soon as we can, but it could take up to 3 to 5 business days for metro areas and even longer for regional and/or remote areas for us to get it once you have posted it.
6. When will my return be processed?
We will be in contact with you via email as soon as your returned parcel is received back at our warehouse.
Once your parcel is received at our warehouse, it will be processed within 24hrs of being delivered to us.
7. Will I receive a Refund or a Credit on my Account?
If the Customer Care team determine that you have a legitimate claim, and the product is not damaged or opened or tampered with, the price that you paid for the product will be refunded to you using the same payment method that you made when you purchased it. Please note that any discounts will not be reimbursed. If there are discounts that have been applied to multiple products in the purchase, a pro-rata discount will not be refunded.
Once your refund has been processed you will receive an email confirmation of this.
Please allow time for the funds to reach your account.
If you do not receive these funds, please contact us so that we can contact the payment platform provider as sometimes they require up to 10 days to process a refund.
