How to Return an Item
Contact Us First: To initiate a return, please email customer.service@beautyworks.com.au within 14 days of receiving your order. Include your order number, photos of the item, and a brief description of the issue. We’ll confirm if your return is eligible and provide next steps to you.
Return Options
- In-store: Eligible items puchased in-store, can be returned at any BeautyWorks store.
- By Post: For online purchases, email us to start the process and recieve a return label. Once approved, package the item securely and drop it off at any Australia Post outlet.
Processing Time
Once we receive your return, we’ll inspect it and update you within 3–5 business days. Approved returns are processed within 24 hours of arriving at our warehouse.
Refunds and Store Credits
Refunds are issued to the original payment method. Please note that shipping fees and discounts are non-refundable.
- Refunds: Available for items that are new, unused, and in resaleable condition, returned within 14 days.
- Store Credit or Exchange: May be offered for items that are opened or lightly used.
Change of Mind
We do not offer refunds for change of mind. Examples include:
In these cases, we may offer a store credit or exchange (if the item is unopened and in saleable condition) when requested within 14 days of purchase.
- Deciding you no longer want the product
- Finding it cheaper elsewhere
- Realising you already own a similar item
- Choosing the wrong product or colour
Allergic Reactions
- As skin sensitivities vary, we recommend checking ingredient lists carefully before purchasing.
If you experience an allergic reaction, please contact our Customer Service Team at customer.service@beautyworks.com.auwith a description of your reaction, and details of how the product was used. Allergic reaction return processing times can take a little longer due to the steps we must follow with our brand partners.
Returns or credits for allergic reactions are assessed case by case, and may require further information to process.
In-Store Returns Policy
- Returns must be made within 14 days of purchase and accompanied by a receipt.
- Items must be unused, unopened, and in resaleable condition to qualify for a refund.
- Change of mind purchases are not refundable. Examples include:
– Deciding you no longer want the product
– Choosing the wrong item or colour
– Realising you already have it
- A store credit or exchange may be offered for eligible unopened items.
- Allergic reactions - Please speak to our team for assistance.
For any questions, please contact our Customer Service Team at cutomer.service@beautyworks.com.au