How to Return at Item
1. Please read our Returns Policy
In many instances, you will not be able to return the item because it has been opened or used or time has passed since you purchased it. The details of our Returns Policy is include in the attached link > Returns Policy.
2. Contact us
If you would like to return a product, you must first contact our Customer Service Team at email hello@beautyworks.com.au and advise us why you want to return an item to us.
To be able to return or exchange a product, you must provide us with a receipt or online order number, photos of the product with a detailed description of the issues and reason for the return as this makes the process much easier and faster for you!
3. OPTION 1: In-store
– Check that you meet the above return conditions.
– You may return an item in person at any BeautyWorks store.
4. OPTION 2: Via Post
1. Check that you meet the return conditions listed in our Returns Policy > Returns Policy.
2. Find your order/receipt number.
3. Please contact our Customer Care Team at hello@beautyworks.com.au to process your Return.
4. Once approved, we'll generate your return label and email it to you.
5. Print your Australia Post return label. If you don't have a printer? You can print your label at the Post Office - just present your returns label email or the supplied QR code at an Australia Post outlet.
6. Organise your free return. Package your items securely and attach the return label emailed to you.
7. Drop off your return at any Australia Post outlet.
5. What happens next?
When we receive your package, we will check to verify if your claim has merit to be returned. We will get in contact with you as soon as we can, but it could take up to 3 to 5 business days for metro areas and even longer for regional and/or remote areas for us to get it once you have posted it.
6. When will my return be processed?
We will be in contact with you via email as soon as your returned parcel is received back at our warehouse. Once your parcel is received at our warehouse, it will be processed within 24hrs of being delivered to us.
7. Will I receive a Refund or a Credit on my Account?
– To receive a Refund: the product returned must be in a new, unused and resaleable condition.
– To receive an Exchange or store credit: the product returned can be lightly used, opened or unwrapped.
If the Customer Care team determine that your Return is acceptable and the product is not damaged or opened or tampered with – the price that you paid for the product will be refunded to you using the same payment method that you made when you purchased it. Please note that any discount coupons or discounts applied at the cart will not be reimbursed. If there are discounts that have been applied to multiple products in the purchase, a pro-rata discount will not be refunded.
Once your refund has been processed you will receive an email confirmation of this.
Please allow time for the funds to reach your account.
If you do not receive these funds, please contact us so that we can contact the payment platform provider as sometimes they require up to 10 days to process a refund.
